Q. Why does the Cite-While-You-Write feature not appear in my Word document?

Please refer to our Endnote troubleshooting guide, to check if it is similar to the error you are encountering: https://libguides.nie.edu.sg/c.php?g=590113&p=5562027 

Alternatively, you may email libris@nie.edu.sg with the screenshots for us to troubleshoot the problem.